Home / Faq
Miscellaneous
      1.
      Ramun website does not work properly. What is the problem?
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      Upgrade the OS of your device to the latest version.
      -
      Upgrade Internet Explorer to the latest version and launch the website
      2.
      What are the economic benefits of LED as a light source?
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      It provides high luminous efficiency and saves energy due to low power consumption.
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      It reduces maintenance/repair costs due to long service life.
      3.
      Can I try the product (check the product in person) before purchasing it?
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      You can try the product at the store.
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      You can also take a look at desk lamps in various colors and have a wide variety of choices.
      4.
      What is the optimum level of light (lux) for eyes?
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      It depends on the person; you have to adjust the luminance according to your eyesight.
      However, the results of clinical trials found that intermediate level (4-6) brightness is the most comfortable for eyes.
      5.
      How do I clean my product?
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      The product is coated, so you can just wipe it with a soft cloth.
      6.
      How can I tell fake products?
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      Check the serial code inside your product.
      7.
      Why is your product more expensive than other companies?
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      Even if there are no legal restrictions, our use of materials that are harmless to humans increases the cost of materials.
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      Our use of the best, high-quality components and materials also increases the cost of materials.
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      We provide timeless products that help develop design sensibilities.
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      Our handmade process of creating beautiful design also increases the cost of materials.
      8.
      Why is there a price difference between transparent and opaque products?
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      Since a transparent product provides a look inside the lamp, it requires the process of removing dust from the components and people's fingerprints. Furthermore, it also requires additional workmanship in internal metals, which increases the price.
Repair/Warranty/Safety
      1.
      Can I have a copy of the Warranty printed out?
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      The Warranty is included in the User Manual.
      2.
      Do you use environmentally friendly materials?
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      Our products meet the RoHS requirements.
      3.
      Does the product feature a safety shutdown system?
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      The product (excluding adapter) uses DC12V, which is harmless to the human body, and therefore does not require an additional safety device.
      4.
      How do I repair the LED of the lamp when its service life expires?
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      Given that you use the lamp 6 hours each day, you do not have to repair the light bulb (LED) during 20 years, depending on the environmental differences. Once the light bulb (LED) has expired, you can always visit our service center and have it repaired.
      5.
      Who do I contact if my product needs service?
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      Bring your product to our stores or send it to us by parcel service.
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      You can also contact our Customer Service Center for information on the repair process. All products covered by our Warranty will be serviced free of charge for warranty period. However, service charges will apply to defects caused by mishandling on your part.
      6.
      How long will my repair service take?
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      Service times can be reduced as much as possible, but delivery times cannot be adjusted. We will take care of your product as fast as possible. You will be notified of the time required for your service upon completion of the service request.
      7.
      Can I replace a broken LED by buying it separately?
      -
      You cannot purchase LEDs separately. (You have to request a repair.)
Product/Questions about Use
      1.
      What are the features/benefits of Amuleto?
      1)
      Amuleto lamp is a timeless work of art by Alessandro Mendini, one of the world-famous design masters.
      2)
      Amuleto follows international renowned ophthalmologist's guidelines to ensure the best light for eye health.
      3)
      Amuleto lamp produces no ultraviolet, no infrared rays and poses no risk of blue light.
      4)
      Amuleto lamp is certified Flicker Free and does not get hot.
      5)
      This is an environmentally friendly product that obtained Restriction of Hazardous Substances (RoHS) certification.
      6)
      Consumes less than 10W, saves electricity.
      7)
      Touch Dimming feature that allows 51-level (11section) brightness dimmer.
      8)
      In Nightlight mode, it is the ideal brightness for nursing and patient care.
      2.
      What are Neutral white and Soft Warm white like?
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      Soft Warm White is a light tone of yellow while Neutral white is central natural white.
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      Soft Warm White might look a bit darker than Neutral white at the same level of brightness.
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      At the highest brightness level, Neutral White provides a higher level of illumination than Soft Warm White.
      3.
      Can I use the product with a 110v outlet?
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      Our products can be used with AC 100~240V / 50~60Hz Free voltage.
      4.
      What does the Sleeping Mode do?
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      If you want to take a break, choose the Sleeping Mode
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      You can use the Sleeping Mode when you sleep with a soft light.
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      Effective brightness for nursing, child care, and patient care.
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      To further lower the brightness, twist the head and place the light-emitting part against the wall.
      5.
      How much electricity does the product use for 7 hours a day?
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      It is difficult to say, because electricity bills are based on cumulative consumption. But it is much cheaper than incandescent or fluorescent lights.
      -
      Its power consumption is 10-8 watts, one fifth of that of an ordinary light bulb.
      6.
      How much does the base rotate?
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      300 degrees left and right, respectively.
      7.
      Which part should I grab when moving the product?
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      Hold it by the middle and prop the bottom with your hand. (However, do not hold it by the lamp when moving it.)
      8.
      Does it have a timer during the Nightlight Mode?
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      The amuleto does not feature a timer. The campanello has timer function.
      9.
      Can I use the product in harsh environments?
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      You can. However, when used in harsh environments, it may suffer deterioration in luminous efficacy or deformation of some parts, resulting in malfunction. We recommend you use the product in normal environments whenever possible.
      10.
      If the product has a transparent color, its inside can be seen from outside; if used for a long time, will its inner parts get discolored?
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      We plate all the components inside the lamp to prevent discoloration as much as possible.
      11.
      Any color changes or peeling on the exterior?
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      We coat and chrome-plate the product to prevent change in shape or peeling as much as possible.
      12.
      How do I repair the LED of the lamp when its service life expires?
      -
      Given that you use the lamp 6 hours each day, you do not have to repair the LED during 20 years, depending on the environmental differences. Once the LED has expired, you can always visit our service center and have it repaired.
      13.
      What are the adapter length, product height and width?
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      Adapter length: 319㎝
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      Product height, width: Check the technical drawing in Products menu.
      14.
      What are the differences between amuleto and amuleto mini?
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      First of all, amuleto mini is smaller than amuleto. Please check the dimensions of each product on the detail page.
      -
      While amuleto has a three-joint structure, amuleto mini has a two-joint structure with the middle joint fixed.
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      amuleto provides a higher level of brightness than amuleto mini.
Order/Payment/Confirmation
      1.
      Do I get a discount if I order large quantities?
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      We are afraid we do not offer discounts.
      2.
      Can I cancel my order within a few days of submitting it?
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      You can cancel your order before sending a delivery request to the delivery company. (However, orders for customized products may not be able to be cancelled, so please think twice carefully making an order.)
      3.
      Can I change colors for different parts?
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      You can change colors for the base, middle, lamp, and pipe to suit your tastes when making an order.
      4.
      Where do I buy accessories or parts?
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      We do not sell parts separately, but you can buy certain types of accessories at our online store.
      5.
      Will I have to pay more if i choose a different color for each case?
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      If you choose a model that comes in a combination of different colors, you will have to pay more.
      6.
      Why is your product more expensive than other companies?
      -
      Even if there are no legal restrictions, our use of materials that are harmless to humans as much as possible increases the cost of materials.
      -
      Our use of the best, high-quality components and materials also increases the cost of materials.
      -
      We provide timeless products that help develop design sensibilities.
      -
      Our handmade process of creating beautiful designs also increases the cost of materials.
      7.
      Why is there a price difference between transparent and opaque products?
      -
      Since a transparent product provides a look inside the lamp, it requires the process of removing dust from the components and people’s fingerprints. Furthermore, it also requires additional workmanship in internal metals, which increases the price.
      8.
      Where can I buy Amuleto?
      -
      Amuleto is available at Ramun online and offline stores.
Delivery Questions
      1.
      What is your delivery company?
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      We use delivery service by designated agency.
      2.
      How much does international delivery or domestic delivery cost?
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      You will have to pay additional fees for international delivery and domestic delivery.
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      We follow international shipping company rates.
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      You need to ask exact delivery cost to stores.
      3.
      How long will my delivery take?
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      Delivery will be made as soon as possible, taking into account the manufacturing and parcel delivery times.
Exchange/Return/Refund
      1.
      What are the conditions of exchanges and refunds?
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      Customized merchandise cannot be exchanged and/or refunded, but other products are subject to the Consumer Protection Act.
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      Contact customer center.